Covid-19 Update

Welcome Back!

Dear Patients,

We hope all is well with you and your family during these challenging times.

We wanted to take a moment to thank everyone for your patience during the COVID-19 Pandemic. I have personally reached out to many of you these past few months and have received nothing but kindness and understanding. Our team is committed to providing for the dental needs of our patients and fully restoring services as soon as possible.

We are happy to say our office will reopen for patient treatment on Tuesday June 23, 2020. Our temporary hours of operation will be Tuesday to Friday 8:30am to 4:30pm. We are now scheduling dental appointments, and taking extensive precautionary measures to ensure the safety of our patients and staff that we outlined below.

First, we are fully compliant with infection control procedures set by the College of Dental Surgeons of BC as well and health regulations set by BCCDC, the Provincial Health Officer and WorkSafe BC.

We have also changed our appointment procedures and taken other safety measures to provide a safe dental appointment. These include;

• Patients will be required to complete a COVID-19 questionnaire before their appointments.

• For physical and social distancing, patients will be asked to wait in their vehicles or outside of the office building (avoid waiting in building lobby or hallways) until appointments begin.

• Patients will be pre-screened prior to their appointments and again at the entrance to the office.

• Temperature checks will be taken upon entering the practice.

• Hand sanitizer will be provided upon entrance that patients will be asked to use.

• Modifications have been made to reception and waiting areas to provide for social distancing.

• We are only accepting payment by Credit or Debit. No cash.

• Magazines, children’s toys, and other items that are difficult to disinfect have been removed from waiting areas.

• The number of patients at any given time in the practice will be limited and appointments will be staggered.

• Common areas will be cleaned and sanitized throughout the day.

• Appropriate personal protective equipment (PPE) will be worn by all clinical and administrative staff.

• Staff will be screened for COVID-19 symptoms on a daily basis.

• Treatment rooms will be completely sterilized before patients are seated - extra time will be scheduled in-between appointments to allow for the thorough cleaning and disinfection of treatment rooms and equipment.

• During treatment, our team will strictly follow guidelines set by BCCDC, Provincial Health Officer, WorkSafe BC and the College of Dental Surgeons of BC.

In addition to the procedures above, we have prepared a COVID-19 Patient Visit Guide providing additional details that can be viewed or downloaded from here.

The safety of our patients is our top priority, and our entire dental team is committed to ensuring your safety and comfort in receiving dental care from our office. Members of our team will be in office and available to book appointments starting June 17, 2020.

We are looking forward to reconnecting with our patients and providing for your dental needs.

If you have any questions or concerns related to your care after reviewing this information, please contact us directly.

Sincerely,

Dr. Darren Sam and Team